ELEMNT, BOLT 1, and ROAM 1 GPS data and ride recording issues -- August 17 and later

Update - Aug 26, 12:41 PM ET

We have now released the fix for all first generation ELEMNT computers (ELEMNT, BOLT 1, and ROAM 1) via firmware update that should resolve the issue going forward*.  Thank you for your patience as we have worked to resolve this issue.

The updated firmware versions are as follows:

  • ELEMNT – WE/WF 53 - 17055
  • BOLT 1 – WB17- 17055
  • ROAM 1 – WR24 - 17055
    • ROAM 1 received a minor hardware update starting with serial numbers beginning with 4721+.  Original sub-model firmware versions start with WR.  Newer sub-model versions start with WD.
    • Units with firmware versions beginning with WD have not been updated, but should be unaffected by the issue above.

To receive the fix for future rides*, please update your firmware and power cycle the computer. 

For details on how to check your computer's current firmware version, update your computer's firmware to fix the issue and how to troubleshoot common issues with updating firmware, please see

*The firmware update will not change or recover any rides completed between August 17 and when it is updated. For information on recovering or changing ride dates, see Retrieve / change ride files from ELEMNT, BOLT 1, or ROAM 1 from August 2025.

 

Update - Aug 23, 6:49 PM ET

We continue to apply all resources to resolve the GPS time issue for all first generation ELEMNT computers.  We have now released the fix for BOLT 1 and ROAM 1 computers via firmware update that should resolve the issue going forward* for those models.  A firmware update for original ELEMNT computers is currently in development.

The updated firmware versions for ROAM 1 and BOLT 1 are as follows:
ROAM 1 – WR24 - 17055
BOLT 1 – WB17 - 17055

To receive the fix for future rides*, please ensure that your computer is connected to a viable Wi-Fi network and complete a standard firmware update. for more detail on these processes and basic troubleshooting, please review the articles below:

* The firmware update will not change or recover any rides completed between August 17 and when it is updated. For information on recovering or changing ride dates, see Retrieve / change ride files from ELEMNT, BOLT 1, or ROAM 1 from August 2025
 

Update - Aug 22, 5:21 PM ET

Thank you for your continued patience as we work to resolve the GPS time issue on ELEMNT, BOLT 1, and ROAM 1 computers. We know how frustrating this has been, and we truly appreciate your understanding.

We have identified a firmware solution and will be testing it thoroughly this weekend to ensure it's completely stable.  We expect the testing to take at least three days.

We will release the fix via a standard firmware update as soon as we have confirmed the solution.  Our team is working hard to get you back on the road.
 

Update - Aug 20, 6:22 PM ET

We continue to apply absolute focus to resolve the current challenge affecting first-generation ELEMNT devices.  As we continue to work to address this issue, please remember that we offer an app that you can use to record your ridespair your bike’s sensors, and share to third party services. We sincerely appreciate your continued patience.

Wahoo app for iOS | Wahoo app for Android
 

Update - Aug 19, 2:26 PM ET

We deeply apologize to our valued customers for the inconvenience experienced over the past few days with the first generation ELEMNT, BOLT, and ROAM Bike Computers.  We now fully understand the root cause of the issue relating to older first generation devices, which use a limited 10-bit system to track GPS time.  We have been working around the clock on a fix so that users of these devices can continue enjoying riding with them again.

Given the age of these devices and the several upgrades to our product platform since, we are testing the firmware update to ensure it runs smoothly and hope to release it to users soon.

Thank you for your patience and understanding so far. Customers should keep an eye on this web page, which will be updated regularly.
 

Aug 18, 11:00 AM ET

Wahoo is aware of a firmware issue currently affecting first-generation ELEMNT Bike Computers. Our team is investigating and will release a firmware update to resolve the problem as soon as possible. 

We remain committed to supporting previous generations of all Wahoo hardware wherever possible.

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